EXTREMELY poor customer service

<p>My husband recently got a Samsung Gear S2 with the Samsung Galaxy S7 on a contract from Vodacom. The Samsung Gear S2 came with a white strap which my husband said he didn't like and would prefer a black strap instead so I told him that I went onto TTS Electronics website on Friday (03/06/2016) and that was when I saw that they do indeed stock the black strap that he was looking for so we decided we would go to TTS Electronics the next day Sa****ay (04/06/2016). When we got there Roxy, the lady who had helped us checked on their system and first told us that the strap had been discontinued then she told us that the Samsung warehouse still has some of the black straps in stock, that she will order it and it should be there on Tuesday (07/06/2016) then she will call us to let us know that it has arrived to date she has still not called my husband to come and collect the strap, it is now a week and a half later and after calling numerous times to find out if the strap has arrived yet I get told that they are busy doing stock take EXTREMELY POOR CUSTOMER SERVICE</p>