Poor customer service

My took a pair of Tsonga shoes to have it resoled in November 2024. Was told it would take maximum 2 months with the holiday period. At the end of January phoned to be told a there was a delay and they had not yet sent away the shoes, but it would be completed soon.

Mid Feb, phoned again and again told to be patient. Went to the store on 6 March and the manager was abusive and rude. Saying that it could take up to 8 months to sort out and I must stop behaving like an entitled "white" client. When I said that we were told about two months, she said I was lying and must leave the store.

Phoned the "Head-Office" number only to be told to be patient and their staff could not have said what I claimed. They claim to be to busy and have a lot of work, so we must just wait, but would investigate and revert.

It is now over 4 months and still just silence. Tsonga South Africa do not care about their customers and the quality of their products have declined. Shocking customer service across the whole company. They have lost a customer who has been with them for more than 8 years.