New Leather boots heel came lose

<p>I recently bought a Tsonga leather boots online.I wore it Friday night 30 June for the first time. When I came home to take off my boots I've noticed that the heel is slightly loose.</p> <p>Can you I assist me and tell me what I must do now I payed R1300 for the boots online.I really didn't expect this in fact I am in shock that's why I'm mailing early hours of the morning.</p> <p>Can Tsonga please assist and guide me with this matter!!!</p> <p>Looking forward to hear from you soon.Its been 3 days now and I'm still waiting for a response.Ive check online to do a refund the instructions is not clear.Its 2017 other retail companies have a specific division where you can lodge you refund or problem online.This is my first Tsonga purchase and I have to say I am really disappointed in their poor service.I hope someone can assist me please. I'm leaving South Africa soon so I hope the problem will be resolved soon.Hopefully the courier service will collect the boots from my house and the company can repair the damage without any hassle s or delays.</p> <p> </p>