AG
Anna G

1 reviews | Active since Feb 2015

07 Nov 2019, 13:15

False claims of "Finest Quality" shoes

I would caution any person who want to buy Tsonga shoes. DON'T! I love Tsonga shoes when it comes to comfort and beauty but when it comes to longevity and quality, they fall super short. Tsonga states that they have the “Finest Quality Footwear”. But I must disagree for this reason. I have 6 pairs of shoes that Tsonga says they cannot resole because they are from old stock and they do not have the soles no longer. SIX pairs of expensive Tsonga leather shoes. All with the same problem. Now one shoe with a sole problem is one thing but SIX pairs is a serious problem from one manufacturer. And my family and friends who have bought Tsonga shoes are experiencing exactly the same problem. After a few months or a year, the soles completely disintegrate. And if Tsonga says I did not take care of them, I DID. My shoes are not being worn in the rain, I take very good care of the leather and they are stored in a clean dry place. The top of the shoes still looks like new shoes, but their soles are gone! Broken so badly other shoe repairers cannot fix it either. I have cheap non-leather shoes that's soles last longer than Tsonga shoes! Rather buy yourself a good pair of leather shoes at a manufacturer who will not use the excuse of saying "we cannot resole them because they are an older model". Instead, buy your leather shoes from a manufacturer who will be willing to take their quality statements serious and who will do everything they can to help you and to fix those expensive shoes you bought from them.

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Replies (4)
Tsonga
Tsonga's reply08 Nov 2019, 13:26
Official
Good day Anna. Our responses are limited to 300 characters so we have broken up our message into parts: Tsonga soles have a warranty of 3 years against manufacturing defects. Should a problem occur during that period Tsonga will re-sole the shoes/boots under the factory warranty at no charge to you.
Tsonga
Tsonga's reply08 Nov 2019, 13:27
Official
Should a problem occur outside that time period, and the soles are still in production, the repair service is offered at repair prices. If the soles are no longer available we are not able to re-sole the shoe/boot. It is not a case of not being willing, but simply not able.
Tsonga
Tsonga's reply08 Nov 2019, 13:30
Official
Our soles are not inter-changeable between styles so it is not possible to fit another style of sole as the soles simply won’t fit.

Please feel free to email Xandra on *** to further discuss.
Tsonga
Tsonga's reply08 Nov 2019, 13:30
Official
Email: customercare[at]tsonga.com