Defective goods/ dishonest

I purchased a pair of Kaniso sneakers online on 07/07/15. On delivery, the shoes appeared to have been previously used & had the following defects:<br> - dirty soles with grass marks & black marks on the side of the soles<br> - dirty brown shoe laces<br> - inner sole pulling away<br> - breaks on the outer sole<br> Note: pictures we taken for my records. I emailed Xandra, whom advised that the shoes will be collected & a new pair sent. The 'new' pair was delivered on Thursday 16/07/15. Xandra noted delay due to paperwork. To my disappointment, the very same pair of shoes was sent back! I noted the following:<br> - the soles smelt of turpentine/thinners from efforts to clean sole.<br> -inner sole still pulling away<br> - breaks still present on sides of sole<br> Xandra's reply now was that the factory manager 'repaired' the defective sole and sent it back. I did not pay for a defective and now ?refurbished pair of shoes. She stated that it was not their intention to be dishonest (but they were!!). A repair job on the shoes was not communicated to me. It appears they hoped I would not know the differences between the initial and refurbished pair. <br> Tsonga: your dishonesty has resulted in a loss of a customer.