Bad Service at Tshwane Regional Mall and their Security

I was really diturbed and ****ed off by one of the security officers at Tshwane Regional Mall Today. The guy literally drgged a little boy into the Emergency Exit and continuously hit him merely for eating pie inside the Mall even though he had his face mask on the chin, I knocked on the door I then heard the guy bridging a gun behind a closed door I then went around the mall asking other Security Officers for the Center Management and their management offices, I was subsequently reffered to one of the managers there, however nothing was done because I couldn't find that poor little boy.