CARD NOT TAPPING

i reported my card @ Johnston & Jorissen street in sunnyside, they gave me a form to fill in and stated my complains which reads "ever since i bought the bus card i struggle to tap, it doesn't just tap on the first attempt and that annoys the drivers, one driver refused to give me a ride saying i should sort out my issues with the Areyeng bus offices i received a call on Tuesday (08.02.22) from Areyeng offices from NYIKO asking if i still struggle to tap and i said yes she said then i need to purchase the card again for R50 or hand in my card for assessment which will take a week or two,my question was in the mean time how should I ride without a card, she said I must purchase another card for R50 of which that is so ridiculous the faulty card is not my fault why should i pay for faulty card replacement? is this a way of *********** clients?my current Balance is R265.00.

I am not a happy customer,TSHWANE/AREYENG rips off people.