Poor service

Am very dissapointed , I joined Tshipi Noto in June 2023 and I was on 6 months waiting period from June till December when I join I was given reference number to use when I make my monthly payments. I paid my premium every consecutive months but to my surprise I received message said my policy lapse because I didn’t make payments and that I should call to make arrangements I immediately called and I spoke to the lady called Dimpho who asked me to email all the proof of payments so that she can sort it out. I then emailed all the receipts to her and she didn't even respond to acknowledge receipt, as usual I made payments for February and sent the proof of payment to Dimpho then boom Dimpho decided to tell me via email that I made payments to the policy that lapse and that I should re Joice and be o waiting period again. So I responded to the email that I am not going to rejoin if am going to start waiting period from the beginning because I never missed any payments, I even provided all the proof. So now if all I need if my refund for all the 8 months that I have paid . I am really dissatisfied how they treat their customers. I am willing to take the matter legally if they not going to refund me or fix my policy. So disappointed