Our Family ****** of a dignified burial

We have been clients for more than a decade and never expected to be treated like this by Tshipi-Noto when we needed them the most.

My niece who was 4 years old passed on last week Wednesday (31/10/2018) and we contacted Tshipi-Noto to make funeral arrangements, They first gave us a run around with the date and time and eventually agreed for Saturday (03/11/2018) 12:30. On Friday when they were suppose to bring the corpse to our house there was a delay because their Balfour branch did not have all the required equipment on site. On the day of the funeral (Saturday) they had not arranged for the Municipality to dig the grave, my family had to run around trying to get hold of Tshipi-Noto's representative. When we finally managed to track down they told us to look for any other open grave and use it, my family had to go to the Municipality and arrange with them to come and dig the grave.

When it was time for the funeral to proceed to the the graveyard the he**** did not arrive, we waited for 20 minutes and eventually decided to call the guy "Torch" from Tshipi-Noto again. He then told us the he**** and family car was on the way, 15 minutes later only the family car arrived and we were told that we had to use the family car to transport the corpse to the graveyard. Upon our protest they eventually sent a he**** at 13:30. When we arrived at the graveyard, the grave was not properly prepared, the mourners were not even offered water. I am really disappointed with Tshipi-Noto's service and the way they handle their clients, It was a really terrible experience that added unnecessary stress to us as a grieving family. Over 10 years worth of loyalty was thrown back at our faces. My niece did not receive a dignified burial that she deserved instead she got a burial equivalent to a paupers burial, all thanks to Tshipi-Noto Funeral Home