Im heart broken n so disappointed because ive alway pay my insurance ive never come across with this kind of behaviour

I went to Duduza tshipi noto after we've waited 30 min without helping us eventually when they help us the lady by Bonisiwe shouted me saying im staring at her i felt like is making fun of me because im wearing spetactles instead of apologising because ive heard her she wanted to fight me in front of customers i ended up not paying my insurance because of her behavior