Tshinakie guest house with poor service(s).

I would not recommend your place to anyone. Your service was very poor. Your staff gave us different information. What we saw on your pamphlets, website, Facebook page, is not what we got. If there was a minus zero, that is what i would rate you. I have never seen such poor customer service in my life.

1. Check-in time is 2pm. We got there at 3pm, but out rooms were still not ready.

2. While waiting for housekeeping to sort our rooms we went to check out the swimming and it was dirty. We had to clean it ourselves.

3. We actually booked at your resort but were instead placed at your guest house, where the receptionist on duty told us that we'd have to pay R100 per person to get access to the resort.

4. The receptionist that was on duty the next day said "...no you do actually have access to the resort since it's one company, but would Have to pay R800 to go there...", Yet it says on your pamphlet, under guest house services, that you also offer a shuttle service.

5. At your entrance, you have a board that says, "... Standard rooms from R600, including breakfast...". We were never offered breakfast, nor did we see where your kitchen was.

6. While we trying our best to make the best out the situation, your prepaid electricity "depleted".