Tshiamo Travel ****

1. The date when you made the booking with Tshiamo Travels. September 2021, and paid deposit in October 2021

*** www.tshiamotravels.co.za

3. The name and surname of the person who assisted you at the time when the booking was made.

Pearl Khumalo, CEO, and founder of Tshiamo Travels

4. For how many people was the booking made and for how many days.

We were 5 Ladies, one cancelled early this year, 4 ladies confirmed till today.

1 September 2022 to 6 September 2022, 6 days, 5 nights

5. How much did you pay towards securing the booking with Tshiamo Travels;

We paid R6750.00 on 25 October 2021

6. Was there any cancellation policy that was communicated to you prior to making the booking;

no formal document, only chats

7. The name of the Province where Tshiamo Travels s situated;

Kwa Zulu Natal, KZN

8. The name of the Province where you reside;

Gauteng

9. The total inclusive amount of refund and disbur*****ts due to you; and

R12300 each

Initially planned and booked for a road trip of R9300 then she suggested us to fly, we added R3000 on top for flights.

10. The reasons for claiming a refund.

We were ****med by Pearl Khumalo, *********. She advised a trip for Namibia., we booked and paid but TODAY, on the day of travel, we find out that she does not have money to pay for our board passes, accommodation, transport in Namibia, and our activities. She ****med us of All our money and our dream trip to Namibia has not happened.