********* and unprofessional service

The experience with Tshebedisano for the funeral of my late grandmother was so unprofessional and *********.

The first encounter was during the week of the 21st of the funeral arrangements when one of the agents in the arrangements room was rude to us when we asked clarity on the amount that has to be paid before and after top-up. The reason for saying agent is that non of the agents except for Tsholo who is the receptionist tells you their name or has name tags. So one does not really know who they are dealing with.

Due to Covid-19 related death and understanding that our grandmother will not change clothes we asked that they just put the clothes on top of her. The agents agreed and the clothes were taken to the mortuary.

Fast forward to the day of the funeral (29 June), when my grandmother mortal remains arrived at home and they opened the casket there was no glass, she was not wrapped (this because we could see everything from face to waist) which came as a shock as though we knew she would not have clothes we expected decency and respect in the way they place her in the casket. Since we have paid full price where was the casket glass as it should come with the casket.

To express our dissatisfaction we contacted Tshebedisanon last week Wednesday (30 June) and Tsholo transferred the call to the manager (whom when we asked for the name they insisted they are a manager and refused to give us a name) but there was no reply on his extension. Then on the 1st of July at 09h15 spoke to the manager who promised to call me after their weekly meeting which will be held Wednesday or Thursday and give feedback on the 7th. To date there is no feedback.