Bad Customer Service

<p>I experienced bad customer service on Saturday the 20th August 16.I went to Tshebedisano to update beneficiaries details on an existing policy. Upon arrival the receptionist asked for the policy I informed her that I did not have it on hand but have the hard copies of certified ID copies as required, The receptionist informed me that they will not be able to help me since I did not have the hard copy I then asked why? Since they have a soft copy of the same policy in their system she could not answer and told me she will refer me to a manager who will reiterate the same thing because they were not going to help me.I waited and was then assisted by an elderly woman who told me she does not deal with updates but with burial account etc. and that she was only doing me a favor because the manager was busy. By then I was very irritated because she did not hear what I was saying and did not even acknowledge my complaint except to reiterate what was said by the receptionist. I requested the contact details of the owner and she refused saying why should I bother the owner with such. I explained that I was unhappy about the service. She then said to me I am wrong because when I go to home affairs I know that I have to have my ID on hand I said she was correct however I was not at home affairs and paying for the service. To cut the long story short I was not assisted with the update of beneficiaries because the beneficiaries I wanted upload were already in their database belonging to a lapsed policy and advised that since they cannot help I should call the owner of the lapsed policy to come in person with a cancellation letter. I left and then called back to talk to the manager who was not available to talk to me at their offices even though she was aware of the commotion, she promised to call me back she called after 2 hours and when she did I was attending to something she said she could not hear me and asked when she should call back I gave her the time to date has not called back. I am deciding to cancel the policy because clearly people cannot distinguish between rendering a service and doing favors’. Is the owner aware on how her staff treats the very people who have made them to have jobs? I am not saying I was entirely right but it is important for a service provider to acknowledge complaint to improve on their services since they are serving robots who cannot think for themselves</p>