MT
Marie T

1 reviews | Active since Jan 2014

13 Oct 2020, 15:35

Bad service

Don't ever use this company to do your move. When I received this companies quote I phoned the owner Brian since I had antique furniture and expense artwork and I needed to make sure that it will be save and not damaged. I also asked for a 8 ton truck. He asuured me that all will be save. My art will be protected and should there be any damage they have insurance that will cover any damages. He also said that he will be there to personally insure that everything is done correctly. On the day of the move he was no where to be found. They arrived with a 4 ton truck which was half full with thing they had to take to the Cape. In the end I had so much damage and when I asked for a claim he ignored me. I send him photos of the damage and pro uded him the opportunity to see the damage himself. He has a lot of excuses as a result I am force to take further action against him.

Don't use them the promises are all empty.

0
Replies (2)
Trux Trans Logistics
Trux Trans Logistics's reply24 Nov 2021, 13:05
Official
The Client has refused to cooperate with the Removals Company that was subcontracted to do the move
MT
Marie T's update24 Nov 2021, 15:05
Reviewer Update
First of all, the client never gave permission to subcontract this move in fact the client insisted that the move been done by the abovementioned company. Point nr 2 this case was given over to the relavent governing body and fact that your company couldn't even answer then plus you answer above and the fact that it took you 2 years to answer on the above review shows your professionalism.