Pathetic Service

This has been the worst buying experience ever. I bought a sea side cottage for my parents in March 2020 and due to covid restrictions the sale was delayed. My parent eventually moved in November but has been receiving municipal accounts for the past 3 months on my name. After moving in my parent noticed that there was damage to the cottage that was not there when we initially signed for the house, some of the furniture advertised was also not there, when we checked the ad on property 24 we picked up that the ad has been changed. When we contact the agent she takes forever to respond and brushes off everything. I have requested documents and compliance certificates which is my right but now I am told that they are waiting on it and the house was only put on my name on Monday 7 December. How was the property sold and put on my name without compliance done?

For the past 4 months the agent has been trying to get my parents into the house so that they can pay occupational rent while they waiting on the registration to be completed. Now after they are in the place it's a nightmare.

Mercia Bassett who is supposed to be the branch manager at fishhoek hardly keeps you informed and is not very transparent

I will never use this company again.