In the past I had a store credit account at Truewoorth north gate, it happened that I lost my job

In the past I had a store credit account at Truewoorth north gate, it happened that I lost my job. I couldn’t pay them for some months, my account was handed over to to bureau. I managed to get money and settled the account. Now it has been two years past they haven’t updated my bureau profile, I have been following up with them, but still nothing is yet done. Evening to send me paid up letter is a struggle.