TM
Thibz M

1 reviews | Active since Nov 2018

16 May 2021, 18:27

Incorrect furniture and bad service

I made a laybye for a dining room set and bedroom set at Truewood furniture Eastrand mall branch on the 24th November 2019 whereby I was told that I have six months to pay the full amount however due to covid/lockdown I could not settle the account in six months. Towards the end of 2020 I called Stephen who was the sales consultant that assisted me and he advised me that he is no longer working for Truewood and I then called the other number that was on the invoice and was told that I could come to the shop and make new arrangements. I then went to shop with my family and asked if I can change the dining room set I initially wanted and they said yes I could change it , I told the sales lady that I want the the dinining room set to be exactly the same as the one I saw at the shop however I said the table top must be wood and I wanted all the chairs being covered with leather and the coulour of the wood and chairs must be same as the ones displayed at the shop. The lady at the shop advised me that I have to pay additional amount for the table to made of wood only and the chairs to be covered with leather and of the same colour at the shop and to my surprise I got a call that they are coming to deliver the furniture and I specifically advised her that they can deliver end of March beginning of April however I was told that they could not get hold of me and they called my mother and she agreed to the delivery. I then communucated with Michelle I suppose she is at the factory who said they can deliver the furniture and when I am ready they can come and assemble the furniture , the furniture was delivered on 22nd February 2021 being a Monday and to my surprise the colour of the dining room set was incorrect being not what I requested for and the chairs were not all leather chairs. The gentleman that came to deliver made a few calls and I spoke to a gentlement who said he was the store manager and brougt to my attention that only two chairs was supposed to be leather chairs and said I should come to the shop so that we can get a resolution to the matter. The next day I went to the shop only to find that he was not there and was told that he did not go to the shop that day and to me that is disregarding the client and until up to now nobody bothered to contact me as the dining room set was returned to Truewood furniture and this is not service to the clients. I would like Truewood to refund me the money for the dining room suite as I am within my rights as the consumer that if the furniture is not to my satisfaction I have the right to return the goods and the service provider must refund me my money.

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