EXTREMELY POOR CLIENT SERVICE

I ordered a queen size bed, two x 3 drawer pedestals and a kist from Truewood Furniture, Wonderpark Mall. I paid a deposit on 23 March 2019 but had to pay the full amount for the furniture before it was ordered. I paid the balance on 28 March and the furniture was delivered on 10 April 2019. I was not home, but I could not postpone the delivery unless I wanted to wait another 3 to 4 weeks because they are soooo busy. On 16 April I spoke to the salesperson and told him that the kist with its very sharp corners were standing in line with the door, and it is a danger to my fiancee who had several knee operations and nearly lost his leg, because if he would bump against the kist with his leg, it may have serious consequences. I therefore asked for the kist to be replaced with 2 x 3 drawer pedestals. The salesperson said I will have to pay in R290. Then he called back and said now the kist has to be sold first. Upon my enquiry he said that the kist would sell within a month or two. It is now 6 months later, and since I have not heard anything from them, I called their area manager, who is very adamant that they willl NOT help me, although all of their shops have massive amounts of furniture on display. The kist has a mark in the wood which I told the salesperson about when I took it back. The upholstery is now in a second hand state, but the area manager is hell bent that I will take the kist back. PLEASE HELP ME, SINCE I HAVE NOT MERELY CHANGED MY MIND ABOUT WHAT I WANT. There is a very real danger involved if my fiancee should bump his knee against the kist!