Order Free Sample - Did not deliver in time

ON 27/1/2015 I ORDERED A FREE SAMPLE FROM THEM, DELIVERING TIME 4-5 DAYS. TRY OUT PERIOD 14-16 DAYS. ON 18/ 1/16 I COMPLAIN OF NOT HAVEN'T RECEIVE ANYTHING. ON 21/1/16 I CANCEL THE ORDER BY E-MAIL, WHICH WAS NOT ACCEPT BY THEM.I DID RECEIVE THE PARCEL ON 22/1/16, 27 DAYS AFTER ORDERING, WHICH TO ME WAS ALREADY BREACH OF CONTRACT. IN THE MEANTIME I WAS DEBITED ON 12/1/16 WITH AMOUNT R1500 . THE SAME HAPPEN ON 14/1/16, THIS WHILE I STILL HAVEN'T RECEIVE MY STUFF. I IMMEDIATELY CONTACT THEM AND AGAIN CANCEL THE ORDER. ON 24/1/16 I WAS DEBITED TWICE WITH AMOUNTS OF R1500 , AND THE SAME HAPPEN ON 22/2/16, TOTAL OF R9282.05. AFTER NUMEROUS E-MAILS AND CALLS, THEY CREDIT MY ACCOUNT WITH R2784.71. AS I DIDN'T RECEIVE ANY OF THEIR PRODUCTS, RETURN THE PARCELS AT THE POST OFFICE WITH \ RETURN TO SENDER\" WITHOUT TAKEN HOLD OFF IT, I FEEL THAT THEY OWE MET MY TOTAL CREDITS, WHICH THEY REFUSE TO DO, BECAUSE IT IS NOT THEIR POLICY. YOU CAN'T GET HOLD OF ANY OF THE SENIORS, AND CANN'T BE TRANSFER TO THEM. YOU ONLY GET IN CONTACT WITH CONSULTANTS. PHONE NO'S ***, [Email Removed]<br> Thank you<br> Franci van der Westhuizen "