Yellow pages and white pages

I had a query with telkom in 2016 about my account bill that has been over rated high and they say trudon is the reason why my account is high, I had contacted trudon and the matter was resolve by a sweet under standing lady. Again last week I ask telkom again why my account is so high what is this R800 CONTRACTS my account again it's trudon. I call them and they said I'm getting bill for 2017 books that is paid from January 2018, book come out in me, Jun, July something. I ask the lady how I never give consent about this how she ask who I Thozama and I said my work partner but I'm am that account holder. She played the clip of 2016 wich the time a query about the money's that already been going of my account where I personally know than the resolve my query about the money until now again. I argue with the call centre again and ask her how can u tell me I'm paying for a service of 2016 now in 2018 she say no I'm paying for 2017 books I said no one call me and ask about if I want continued with they service and starting to agree with me a she the call centre lady by the name of Adelain Nomalo say she gonna pit the phone down in my ear while a question her she hand up on me while I'm still talking. I call back a gentleman answer he said there was call made,24 October 2017 I said thanks play the recording, on the recording my Work partner Zama answer and the lady that help me in 2016 ask if she can speak the the account holder Bianca she said in the recording I'm off on a Tuesday while I listen the recording didn't play further and I ask the gentleman he say sorry there is a problem with the recording the technicians is busy to sort the problem why it not playing further than I say they will call or email me obout the recording. Its Friday today I'm call back to ask about the recording again Adelain Nomalo is answer and again she ask what is my problem she explained to me I told her u don't ask u customers what is they problem if can't talk properly with customers than u transfer me to someone that have a way to speak to customers, again she wants to put the phone down in my ears I told her to transfer me to another consultant after 15min a bother gentleman with the name of Mojo Sitholo answer and again he also got rude with while I want to hear the record of October 2017 he talks about a record in 2016 I try to explain myself he get rude aswell and I asked if they can't deal with clients on the phone he must give a manager name and Contact number because clearly they have no way of resolve matter with clients and they have to listen to they client first be they tell the clients to listen to them, he get upset in put again the phone down in my ears. Today is 16/02/2018 at the time of 11h 17 where I log a call to trudon and yet they so *********** to answer me if wich people can just go to the office than to call in, but that is how these companies operates with queries. Hope professional Trudon management can answer me.