MN
Myrtle N

1 reviews | Active since Oct 2015

12 Oct 2015, 21:56

Wrong advertising and wrongfully billed

In 2013 Trudon phoned our company to ask about advertising in the yellow pages and white pages which I gladly accepted. Our details were confirmed and they've sent a proof of the add and all were good. Then they told us about the internet listing and asked whether we would be interested, and it will be billed to our telkom account, no further communication regarding internet listing till a year later. Noleen phoned to tell us that we were listed but never billed for the internet listing and that we were liable for it. After numerous emails back and forth regarding the legality about it, which brought me nowhere!! Then I went to look at the listing and to my disgust saw that they had the wrong telephone number!! So I must pay for a wrong advertising and they don't even acknowledged that they made a mistake! I told them I was unaware of the listing, my details were listed incorrectly, but they still want me to pay! When I received my telkom account, trudon added the services without my authorization, worst service ever, can't get trough to the correct person at customer services.

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Replies (1)
Trudon, Publishers Of The Yellow Pages
Trudon, Publishers Of The Yellow Pages's reply13 Oct 2015, 08:39
Official
Hello myrtlevn,

Thank you for contacting us with regards to the handling of your complaint.

We would like to assure you that at Trudon we continually strive to ensure our customers get the best service and treatment possible.

We will be reviewing your case with immediate effect and will revert to you as soon as possible in order to address and rectify the issue.

Please accept our sincerest apologies.

Regard,
Charnene Basson