TP
Tony P

1 reviews | Active since Aug 2015

22 Aug 2015, 16:48

Unauthorized confirmation for electronic directory

I have just received an email from Trudon advising me that I have signed up for electronic advertising at a cost of about R400.00 a month for the next year. As I am a one man show, I know that I certainly haven't agreed to anything of the sort. Having read the above complaints, the only way out seems to be to cancel my debit orders and possibly just ditch my Telkom line altogether. It's a great pity that Telkom are going to lose another customer ,something Telkom can ill afford at this stage.

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Replies (1)
Trudon, Publishers Of The Yellow Pages
Trudon, Publishers Of The Yellow Pages's reply24 Aug 2015, 09:34
Official
Hello seawize1@,

Thank you for contacting us with regards to the handling of your complaint.

We would like to assure you that at Trudon we continually strive to ensure our customers get the best service and treatment possible.

We will be reviewing your case with immediate effect and will revert to you as soon as possible in order to address and rectify the issue.

Please accept our sincerest apologies.

Regard,
Charnene Basson