aA
anker A

1 reviews | Active since Mar 2017

01 Mar 2017, 09:54

Unauthorized charges to Telkom Bill

<p> </p> <p>Trudon is by far the worst company I have ever had to deal with.</p> <p> </p> <p>Firstly they charge you for contracts that was never signed nor authorized and then they never reply to your e-mails, why bother having a customer care department?</p> <p> </p> <p>Once again they are charging us for Yellow Pages advertising on our monthly Telkom billing that was never authorized by our Company. They can’t even find a recording to play back to us, but they are still charging us monthly.</p> <p> </p> <p>It is such a shame that I have to turn to Hello Peter to hopefully get a response and refund from Trudon.</p> <p> </p> <p>So let’s see if you can respond to me faster on Hello Peter than my e-mail that was send on 21/02/2017 to ********** <p> </p> <p>Our Company details: TELKOM Account ********** 60001</p> <p> </p> <p>I think it is time that Trudon gets investigated by the consumers protection act.</p>

0
Replies (1)
Trudon, Publishers Of The Yellow Pages
Trudon, Publishers Of The Yellow Pages's reply01 Mar 2017, 14:38
Official

Dear Ronelle,

Thank you for contacting us with regards to the handling of your complaint.

We would like to assure you that Trudon we continually strive to ensure our customers get the best service and treatment possible.

We will be reviewing your case with immediate effect and will revert to you as soon as possible in order to address and rectify the issue.

Please accept our sincerest apologies.

Kind Regards,

Charnene Basson