Unauthorized charges to our Telkom account

Item: Trudon, Publishers Of The Yellow Pages
Rating: 1
Author: Annelie W

Unauthorized charges to our Telkom account billed in April. After 4 emails with an email response "We have received your query and a ticket has been created. A support representative will be in touch shortly (usually within 24 hours), a Facebeook message on the Yellow Pages FB Page .... Numerous phone calls who never gets answered, only receiving a prompt "We are unable to take your call" they billed us yet again this month for directory charges. How does a person get hold of anyone to assist with this billing that is unauthorized????

Helpful (0)

Replies (3)

Trudon, Publishers Of The Yellow Pages's replyOfficial

01 Jun 2021, 09:32

Good day

Thank you for contacting us ,

we appreciate your comment and rest assured the matter will be investigated with immediate effect and we will be contacting you shortly to discuss and resolve your complaint

Please accept our sincere apologies for any inconvenience caused

Kind regards
Yellow Pages / Trudon Team

Trudon, Publishers Of The Yellow Pages's reply01 Jun 2021, 09:32

Official

Trudon, Publishers Of The Yellow Pages's replyOfficial

02 Jun 2021, 14:48

Thank you for contacting Us, Please forward me your Trudon reference number or the company telephone number so that i can investigate your query further.

Regards
Ndivhu

Trudon, Publishers Of The Yellow Pages's reply02 Jun 2021, 14:48

Official

Thank you for contacting Us, Please forward me your Trudon reference number or the company telephone number so that i can investigate your query further.

Regards
Ndivhu

Trudon, Publishers Of The Yellow Pages's replyOfficial

02 Jun 2021, 16:11

I have submitted a credit note, Credit note will reflect on your July Telkom statement.

Regards
Ndivhu

Trudon, Publishers Of The Yellow Pages's reply02 Jun 2021, 16:11

Official

I have submitted a credit note, Credit note will reflect on your July Telkom statement.

Regards
Ndivhu