1 reviews | Active since Jul 2016
Unauthorized billing
<p>My Telkom bill was charged with an amount indicating "Contracts". Contaced Telkom and was told Trudon added this. Emailed them on 12/7 regarding this because I never gave permission or requested this function. The amount still reflects on my Telkom account.</p> <p> </p>
Good DayTracy,
Thank you for contacting us with regards to the handling of your complaint.
We would like to assure you that Trudon we continually strive to ensure our customers get the best service and treatment possible.
We will be reviewing your case with immediate effect and we will revert to you as soon as possible in order to address and rectify the issue.
Please accept our sincerest apologies. We will be in contact with you shortly.
Kind Regards,
Charnene Basson
Good DayTracy,
Thank you for contacting us with regards to the handling of your complaint.
We would like to assure you that Trudon we continually strive to ensure our customers get the best service and treatment possible.
We will be reviewing your case with immediate effect and we will revert to you as soon as possible in order to address and rectify the issue.
Please accept our sincerest apologies. We will be in contact with you shortly.
Kind Regards,
Charnene Basson