Unauthorized and ********** billing

Our Telkom Bill suddenly increased by R423 several months ago, we only found out that we have been charged for a yellow page services which we have used last month. According to our knowledge , we have never signed up this service with any providers.<br> <br> We enquired with Telkom about this service, Telkom told us we need to send email to [Email Removed] in order to cancel the service. We sent an email to this address but there was no response at all. We tried several times to call Trudon, but their consultants are always unavailable. <br> <br> Firstly How could Trudon bill our account as we have never signed any papers or give any consent to them telepathically. <br> <br> Secondly, How could Telkom give our information away without consulting us and allow Trudon to bill us as they want. Both Telkom and Trudon should be liable for this ******* operation.<br> <br> I want this matter to be rectified as soon as possible. If this matter cannot be solved here or Trudon cannot provide with reasonable explanation , I reserve my right to take all necessary steps to protect our interest .