JK
Johann K

1 reviews | Active since Feb 2016

22 Feb 2016, 21:11

Unauthorised; unsolicited billing - Started 2012

I truly and sincerely resent this horrible company. I cancel this worthless contract every year and somehow it ends up on my account every month year after year with no way out. They speak to unauthorised people in my office which simply cannot make these decisions and they then bill me for it. I have explicitly said to them in 2012 already that I NEVER want to see or hear the name Trudon ever again and yet they still debit my account? Remove your bill from my Telkom account, refund me all of my \premiums\" paid and please do NOT ever contact me or my company or my staff ever again!"

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Replies (1)
Trudon, Publishers Of The Yellow Pages
Trudon, Publishers Of The Yellow Pages's reply01 Mar 2016, 12:09
Official
Hello JHK1901,

Thank you for contacting us with regards to the handling of your complaint.

We would like to assure you that at Trudon we continually strive to ensure our customers get the best service and treatment possible.

We will be reviewing your case with immediate effect and will revert to you as soon as possible in order to address and rectify the issue.

Please accept our sincerest apologies. We will be in contact shortly.

Regards,

Charnene Basson