1 reviews | Active since Mar 2011
Unauthorised Telemarketing and Billing
Email came today from Trudon Customer Care and khanh, Confirmation Of Your Advertising Portfolio? 14 April 2016.<br> <br> It may appear as if we were sold a placement of yellow and white pages advert to our business using tele-marketing including a Metro Mobi Base Product? <br> They record your conversation, and speak to a \person responsible for advertising\" identified by an unsuspecting staff member, and then tie you in for 12 months to pay for something the owner never approved. <br> <br> Trudon apparently instructs Telkom to add the charges to your Telkom account, but when you phone Telkom to ask for a reversal, Telkom refers you to Trudon to deal with the problem of having it reversed! Absurd!<br> <br> My Telkom and Cell Phone numbers are listed on the Direct Marketing Association of South Africa. <br> <br> The whole charade smacks like *****, with Telkom being complicit in the debit order ****.<br> Hear this, the email claims billing starts on the 1st of May 2016, for R974.70 per month x 12 months.<br> <br> Remove any future charges immediately. <br> <br> I notice that Trudon is not listed as in Good Standing with the Direct Marketing Association of South Africa which figures.<br> Be very careful dealing with Trudon."
We'd like to thank you for contacting us with regards to your complaint and would like to unreservedly apologize for the poor service you have received.
Your comments are very important to us. We want our customers to enjoy their experience with us so your report of a disturbing interaction with one of our sales team is of serious concern to us.
We will contact you shortly with feedback to ensure the issue is resolved and does not happen again.
Regards,
Charnene Basson
We'd like to thank you for contacting us with regards to your complaint and would like to unreservedly apologize for the poor service you have received.
Your comments are very important to us. We want our customers to enjoy their experience with us so your report of a disturbing interaction with one of our sales team is of serious concern to us.
We will contact you shortly with feedback to ensure the issue is resolved and does not happen again.
Regards,
Charnene Basson
