LvdW
Lizette van der Walt

1 reviews | Active since Jan 2018

20 Sept 2018, 10:48

UNAUTHORISED SERVICE

I never requested Trudon to list me on their Yellow Pages. They have in the past, replayed the audio that was recorded on the day that they contacted me. On the recording I tell them that they can send me an email with information. That is it. Yet, I now have Telkom Debt Collectors on my case because I have an account in arrears. I do not even have an account with Telkom anymore. I have sent numerous emails and every time a consultant contacts me from Trudon I tell them that I am NOT interested. I have, in fact in the past received refunds from Trudon, because of money wrongfully deducted. Obviously they just decided to add this to my account again. This is totally unacceptable. I have noted that there are quite a lot of the same complaints on Hellopeter. Is this maybe how they earn a living, by wrongfully and should I say **********ly deducting money from clients.

0
Replies (1)
Trudon, Publishers Of The Yellow Pages
Trudon, Publishers Of The Yellow Pages's reply20 Sept 2018, 14:28
Official

Dear Lizette,

Thank you for contacting us with regards to the handling of your complaint.

We would like to assure you that we continually strive to ensure our customers get the best service and treatment possible.

We will be reviewing your case with immediate effect and we will revert to you as soon as possible in order to address and rectify the issue.

Please accept our sincerest apologies.

Kind Regards,

Charnene Basson