1 reviews | Active since Oct 2016
Unauthorised debits on our Telkom account
<p>I have been battling over three months to get this resolved. I even threatened them with lawyers but nothing has been done about it, no feedback or credits.</p> <p>I will now go to the press, our facebook page and their facebook page so make others aware of their ********* business practices.</p> <p>If not resolved in the coming week then I am getting the attorneys involved.</p>
Good Day Donovan,
Thank you for contacting us with regards to the handling of your complaint.
We would like to assure you that Trudon we continually strive to ensure our customers get the best service and treatment possible.
We will be reviewing your case with immediate effect and will revert to you as soon as possible in order to address and rectify the issue.
Please accept our sincerest apologies.
Kind Regards,
Charnene Basson
Good Day Donovan,
Thank you for contacting us with regards to the handling of your complaint.
We would like to assure you that Trudon we continually strive to ensure our customers get the best service and treatment possible.
We will be reviewing your case with immediate effect and will revert to you as soon as possible in order to address and rectify the issue.
Please accept our sincerest apologies.
Kind Regards,
Charnene Basson
Trudon was very slow to come to the party when I lodged the query in August 2016 but once I posted it on hellopeter, I received correspondence within an hour.
Charnene emailed me this morning and informed me that the credits will be passed on my November statement and apologised for the delays in resolving my complaints. Lets hold thumbs and will keep you posted once I received my November statement.
Charnene I would like to thank you for your speedy response, it is just unfortunate that I first had to take it to these kind of measures before I got some feedback.
Trudon was very slow to come to the party when I lodged the query in August 2016 but once I posted it on hellopeter, I received correspondence within an hour.
Charnene emailed me this morning and informed me that the credits will be passed on my November statement and apologised for the delays in resolving my complaints. Lets hold thumbs and will keep you posted once I received my November statement.
Charnene I would like to thank you for your speedy response, it is just unfortunate that I first had to take it to these kind of measures before I got some feedback.