MC
Michele C

1 reviews | Active since Sept 2012

11 Dec 2015, 21:49

Unauthorised billing of my account

I am being billed for Yellow pages and White pages entries NOT authorised by myself. This is being charged to my company's TELKOM account every month without my permission. I contacted Telkom who passed the buck and said I must contact Trudon. Several phone calls and emails and months later and I still have no reprieve and still have over R800 billed to my Telkom account every month. Trudon plays me audio recordings of phone conversations with a staff member of mine in which they use very clever and ********* means to 'confirm' details and thereby make a sale, without confirming whether or not that person has the authority to accept the sale. Trudon and its staff are a nightmare to deal with and I believe they deliberately make it impossible to get any solution to the problem. I believe I am by far not the only one with this problem. I demand a full refund of the past 6 months and the contract to be removed off my telephone bill immediately. REFERENCE <br> Contract term CT***6 of 12 months R0.00<br> Directory entries<br> Web 2050 Info3 IYP *** 01 of 01 payments R311.00<br> WP 2015 CAPE TOWN WP (CPE) *** 06 of 12 payments R347.00<br> WP 2015 CAPE TOWN WP (CPE) 0 R228

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Replies (1)
Trudon, Publishers Of The Yellow Pages
Trudon, Publishers Of The Yellow Pages's reply14 Dec 2015, 08:03
Official
Hello feelgood1,

Thank you for your concerns. We fully appreciate your frustration and give you our absolute assurance that this matter is being investigated without delay.We pride ourselves in responding to customer concerns very quickly and completely agree with you that what you have experienced is inexcusable. Please accept our sincere apologies. We will be contacting you telephonically shortly to remedy the situation.

Kind Regards
Roshni Manga