1 reviews | Active since Aug 2016
Unauthorised Billing - *****?
<p>I am currently dealing with the 3rd attempt from Trudon billing me without my authorisation, on my Telkom account. I have a business to run and no time to waste with a company who uses underhanded tactics to **** my employees with clever scripts and voice recordings. Their business practices are ********* and I am sure their tactics goes completely against the CPA. I have not signed nor authorised for any service that Trudon offer, nor do I ever want their offering, of which I was very clear to them with the previous 2 times. This seems like ***** to me? No response to my emails and the telephone recording says that they are closed due to some function... FOR THE PAST WEEK!! Also, Telkom takes no responsibility whatsover..</p>
Good Day Nick,
Thank you for contacting us with regards to the handling of your complaint.
We would like to assure you that Trudon we continually strive to ensure our customers get the best service and treatment possible.
We will be reviewing your case with immediate effect and we will revert to you as soon as possible in order to address and rectify the issue.
Please accept our sincerest apologies. We will be in contact with you shortly.
Kind Regards,
Charnene Basson
Good Day Nick,
Thank you for contacting us with regards to the handling of your complaint.
We would like to assure you that Trudon we continually strive to ensure our customers get the best service and treatment possible.
We will be reviewing your case with immediate effect and we will revert to you as soon as possible in order to address and rectify the issue.
Please accept our sincerest apologies. We will be in contact with you shortly.
Kind Regards,
Charnene Basson
