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younusamod Y

1 reviews | Active since Mar 2017

14 Jan 2021, 09:13

Unauthorised Billing for Contract for Web 2050 Advert

Good Day. My business telephone account started being debited by Telkom with a Yellow Pages Advert for R349 per month. Upon enquiry, they sent me voice recording of the Yellow Pages salesperson speaking with one of my junior employees where they state they want to confirm the Company details for the telephone directory. I've written to the Yellow Pages 4 months ago, and also lodged a complaint with the Consumer Goods & Services Ombudsman. Yellow Pages states they will investigate the matter and revert to me. A few reminders later and still no response. The Ombudsman responds by saying that they don't deal with my complaint but I should approach The National Consumer Commission. It's very frustrating.

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Replies (1)
Trudon, Publishers Of The Yellow Pages
Trudon, Publishers Of The Yellow Pages's reply15 Jan 2021, 07:47
Official
 Thank you for contacting us regarding your complaint

The matter is being investigated with immediate effect and we will be contacting you shortly to discuss and resolve your complaint 

Please accept our sincere apologies for any inconvenience caused 

kind regards
Yellowpages team