UNAUTHORISED BILLING BY TRUDON / TELKOM

<p>On 10 October 2016 a certain Hussein Rabaney telephonically contacted our firm (Steenkamp Incorporated) enquiring whether we wish to extend / continue with the publication in the White & Yellow Pages. At first I agreed, but the same day decided not to proceed with the publication. When Trudon sent the "Advertising Final Proofs for Canvass C71 2016" form for our approval, I specifically wrote on this document to CANCEL and further wrote "Please cancel the 2 subscriptions with immediate effect". The final payment for 2016 was end of December 2016. When we received the Telkom bill we noticed that the Yellow & White Pages advertisments of R236,00 pm WAS NOT CANCELLED!!!! We were billed for January 2017, February 2017 and March 2017. We had a credit on our Telkom bill and the amounts were automatically deducted (WITHOUT OUR APPROVAL) - this amounts to ***** on the Telkom and Trudon's side. I reported this unauthorised deductions on 14 February 2017 to Telkom and was advised that a "dispute" must be lodged (Ref. No.: ********** 4). On 15 February 2017 a certain Rose Mabuka of Telkom phoned and informed us that we need to take up this deductions with Trudon and that Telkom cannot do anything about this. I specifically told her that WE PAY TELKOM - NOT TRUDON!!!!! But this does not apparently not matter to Telkom. On 15 February I telephonically spoke to a certain Margaret Aya ********** at Trudon and explained the situation to her and she requested me to e-mail her all documents, which I have done. I have further cc'd the e-mail to ********** ********** ********** and ********** Since my e-mail NOBODY from TRUDON ever responded to my e-mail!!!! If we refuse to pay Telkom, they cut the line and this is our business line!!!!!!!! CAN SOMEONE OUT THERE HELP US????????</p>