1 reviews | Active since Apr 2017
Unathorised contract
<p>Trudon is billing me monthly for a contract we never approved. I reported it 13 March 2017 and received a "We have received your query and will get back to you as soon as we can" from Ndaba Nkomo<br /> General Manager, Customer Fulfilment. Since then all comms are ignored. The content of my e-mail follows "</p> <p>Hi</p> <p> </p> <p>Attached copy of invoice</p> <p> </p> <p>A monthly charge of R305-00 pm excl vat, has been charged to my account</p> <p>The period is stated as 01 of 01 payments, but it keeps recurring monthly</p> <p> </p> <p>My conversation with Shireen refers</p> <p>This is a charge for some ‘Devolopment Company’ whilst we are a screenprinting company</p> <p> </p> <p>Firstly I would like you to remove said billing on my account</p> <p>Secondly I would like to know who authorised said billing</p> <p>Lastly, if I did not authorise that I would like a repayment of every month since inception</p> <p> </p> <p>If, according to you, I did authorise that, I would like proof of said auhorisation</p> <p> </p>
Dear Eileen,
Thank you for contacting us with regards to the handling of your complaint.
We would like to assure you that Trudon we continually strive to ensure our customers get the best service and treatment possible.
We will be reviewing your case with immediate effect and Shereen Moodley will revert to you as soon as possible in order to address and rectify the issue.
Please accept our sincerest apologies.
Kind Regards,
Charnene Basson
Dear Eileen,
Thank you for contacting us with regards to the handling of your complaint.
We would like to assure you that Trudon we continually strive to ensure our customers get the best service and treatment possible.
We will be reviewing your case with immediate effect and Shereen Moodley will revert to you as soon as possible in order to address and rectify the issue.
Please accept our sincerest apologies.
Kind Regards,
Charnene Basson
Charnene
Thanks for your effort, but I sent a new e-mail on 19 April 14h32 with a thank you response but nothing else. Shereen phoned me with the promise of a refund and cancellation of said billing but I have contacted Telkom and they could not confirm it. Which led me to query the other 2 Trudon billings.
Charnene
Thanks for your effort, but I sent a new e-mail on 19 April 14h32 with a thank you response but nothing else. Shereen phoned me with the promise of a refund and cancellation of said billing but I have contacted Telkom and they could not confirm it. Which led me to query the other 2 Trudon billings.
Problem has been sorted. Thank you Charnene for your efforts
Problem has been sorted. Thank you Charnene for your efforts
