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chaniel C

1 reviews | Active since Oct 2016

26 Oct 2016, 10:31

Trying to cancel Web 2050 with no luck

<p>We were disgusted to find a number of charges on our latest Telkom account with reference to Web 2050 with a total of R 1758.</p> <p>We have no idea what this is for and definately did not agree to it being added to our account without our knowledge.</p> <p>I have sent emails and tried to phone but to no avail.</p> <p>This is my only hope to getting a credit </p>

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Replies (1)
Trudon, Publishers Of The Yellow Pages
Trudon, Publishers Of The Yellow Pages's reply27 Oct 2016, 09:47
Official

Good Day Chantel,

Thank you for contacting us with regards to the handling of your complaint.

We would like to assure you that Trudon we continually strive to ensure our customers get the best service and treatment possible.

We will be reviewing your case with immediate effect and will revert to you as soon as possible in order to address and rectify the issue.

Please accept our sincerest apologies.

Kind Regards,

Charnene Basson