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Dianne F

1 reviews | Active since Mar 2009

24 Aug 2016, 08:48

Trudon Yellow Pages ******ing Money From Consumers With False Information

<p>We have had an ongoing problem with Trudon Business (Yellow Pages Publication) that just NEVER gets resolved. Many years ago they phoned my partner and convinced him telephonically that they were from Telkom and had him put the business telephone which was in MY name not his in the yellow pages. Our number then changed and the amount was no longer deducted off our Telephone account. We then paid whatever was owing for the contract this was in 2009. We told them in NO UNCERTAIN TERMS WE DO NOT WANT OUR TELEPHONE NUMBER IN THE YELLOW PAGES. The account was paid up and the contract closed. Low and behold I receive threatening text messages in 2013 to say I am being handed over. No Company name or amount. I discover it is no other than TRudon. I go through the whole process, report them on Hellopeter.com, get phone calls profusely apologising and the amount from the ********** contract cancelled. NO ONE ASKED TO BE LISTED IN THE YELLOW PAGES. Who uses YELLOW PAGES in this day and age anyway.!!!! We think we have put the issue finally to bed, keep copies of our communication. Lo and behold almost 3 years to the day, my partner receives a call on HIS mobile from someone yesterday asking to speak to a Solomon. He says they have the wrong number so the women says well we are handing your company over because you owe TRUDON money. We have NEVER had anyone by the name of Solomon affiliated to our company in ANYWAY and definitely not anyone that deals with accounts and contracts from TRUDON. We DO NOT OWE TRUDON MONEY. WE DO NOT HAVE A CONTRACT WITH TRUDON. We WANT NOTHING TO DO WITH TRUDON. Obviously, no one advertises with Yellow Pages in this day and age so they use lies and false information to ****** money from consumers. Not only do they threaten legal action in the hope that all previous correspondence hasn't been kept but they also phone businesses and lie and say they are from Telkom. We do not even have a Telkom line. We DO NOT and HAVE not asked to advertise our business in their Yellow Pages Publication. I have NO IDEA how to get rid of these people and their ******ing tactics. I thought after reporting it on Hello Peter in 2013 and getting a response on Hello Peter that it is solved. I have screen prints saved that we would no longer be harassed by these ********** claims, seems that hasn't helped. How do we get rid of these people and their lies once and for all. They honestly think they can just hand consumers over to lawyers for non-existing contracts. There has never been a statement or an invoice or a contract or anything since we resolved this in 2013, just like there was not a word from them after we resolved this in 2009. Do they just every three years harass people for money and those who don't keep their correspondence for 8 years just pay for ********** contracts</p>

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Replies (2)
Trudon, Publishers Of The Yellow Pages
Trudon, Publishers Of The Yellow Pages's reply26 Aug 2016, 10:32
Official

Good day Dianne

Thank you for your concerns.

We fully appreciate your frustration and give you our absolute assurance that this matter is being investigated without delay.

We pride ourselves in responding to customer concerns very quickly and completely agree with you that what you have experienced is inexcusable.

We are currently making every effort to ensure that this never happens again.

Again, please accept our sincere apologies.

Regards,

Charnene Basson

DF
Dianne F's update29 Aug 2016, 12:30
Reviewer Update

Good Day Charnene Basson,

Firstly you have done NOTHING to investigate this matter and you are doing even less to ensure it does not happen again. You have someone called ****etto call me WHO IS STILL TELLING ME MY ACCOUNT WAS HANDED OVER LONG BEFORE SHE STARTED WORKING FOR TRUDON 6 months ago. Is this sorting out the matter????

And another thing YOU Charnene Basson !!! you are the very person who supposedly sorted this problem out in August 2013 and put on Hellopeter.com that the matter was closed in 2013 and will never happen again. Send me your email address so I can send you MY PROOF THAT YOU DEALT WITH THIS IN 2013.

So what does Trudon think we throw away all correspondence and then exactly three years later we are handed over again. I WANT YOUR CEO TO CALL ME IMMIDIETLY AND EVERY SINGLE PERSON WHO HAS A COMPLAINT WITH TRUDON ON HELLOPETER NEEDS TO GO TO THE CONSUMER PROTECTOR TO SORT TRUDON OUT ONCE AND FOR ALL. THIS ******ION HAS TO STOP ONCE AND FOR ALL.

I DO NOT OWE TRUDON MONEY GET YOUR CEO TO CONTACT ME. THIS IS DEFAMATION OF CHARACTER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!