SW
Sarah W

1 reviews | Active since Dec 2011

17 Nov 2021, 09:57

Trudon-Yellow Pages COMMITTING *****

Trudon has been *******ly charging our Telkom account for years and has only refunded a small amount of the charges. These charges were never authorised, they are **********. Trudon, I suggest you get in touch with me so that you can reverse all charges, if not I will take this matter further. I am sure the many many other accounts that you are *****ing from would be happy to open a case against your ********** company.

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Replies (3)
Trudon, Publishers Of The Yellow Pages
Trudon, Publishers Of The Yellow Pages's reply17 Nov 2021, 10:50
Official
Good day 

Thank you for contacting us , your query will be attended to shortly 
Accept our sincere apologies for any inconvenience caused 

Kind regards
YellowPages Team
SW
Sarah W's update17 Nov 2021, 11:32
Reviewer Update
The problem is that this is an ongoing thing, year after year. I am not the only person that has this problem. Trudon is a ********** company and it should not be allowed to sign customers up to services that are not authorised in writing by the account holders. Trudon implies that services have been authorised and send "proof". The proof is a person answering the phone but never agreeing to anything. Also, that person sometimes does not even work at the company and even if they did work at the company are not the account holders of the Telkom account that is being charged. People need to be warned and aware of these unnecessary ********** charges and the way that they are done. There is a lovely lady from Trudon that has been trying to sort this issues out now for a long time, but in saying that, this should not be allowed to happen and should not even be an issue that we have to deal with!
Trudon, Publishers Of The Yellow Pages
Trudon, Publishers Of The Yellow Pages's reply17 Nov 2021, 14:15
Official
Good day 

Kindly check your inbox an email has been sent for confirmation.

regards
YellowPages team