FPPL
FLUID POWER PTY LTD

1 reviews | Active since May 2018

03 May 2018, 09:49

TRUDON - UNAUTHORIZED ADVERTI*****TS

After numerous telephonic conversations and emails TRUDON regarding the cancellations of the unauthorized Adverti*****ts being deducted from our Telkom Account…

The Voice Recording that we received from Trudon .... was between Trudon and our employee whom was not an authorized person to accept the phone call or confirm approval of any adverti*****ts for Trudon.

The representative from Trudon used clever and ********* means to confirm details and thereby seeking approval without confirming whether or not that person had any authority at our company to discuss the adverti*****ts.

We had no knowledge of these accounts, due to Trudon speaking to an unauthorized employee.

We have no Contracts, no signature of approval for these adverti*****ts and no paperwork, therefore there was no authorized approval from our company.

We request that all of these contracts be cancelled with immediate effect and to stop all deduction of these adverti*****t payments from our Telkom Account due to us having no approval or signed documentation from our side linking us to any contracts with Trudon. We did not agree to any of the payment terms or anything to do with these adverti*****ts.

Please can we have assistance with this matter?

Thank you.

0
Replies (1)
Trudon, Publishers Of The Yellow Pages
Trudon, Publishers Of The Yellow Pages's reply03 May 2018, 10:35
Official

Dear Sam Lea,

Thank you for contacting us with regards to the handling of your complaint.

We would like to assure you that Trudon we continually strive to ensure our customers get the best service and treatment possible.

We will be reviewing your case with immediate effect and we will revert to you as soon as possible in order to address and rectify the issue.

Please accept our sincerest apologies.

Kind Regards,

Charnene Basson