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vernhb V

1 reviews | Active since Jul 2017

08 Oct 2017, 13:28

Trudon trying to ******* Pensioner

I recently received a call from a Trudon consultant in September. He smoothly informed me about a new advertising InSync promo they have. I made it very clear to him that I was not impressed with their ********* business cons. He assured me this new one was completely different. I told him I would look at a proposal and if happy confirm, but definitely, solely on a month to month basis, emphasised I would not enter into any contract. On the 8th September received a confirmation from a Ndaba Nkomo General Manager, Customer Fulfilment. I immediately responded by return E-Mail advising that I want immediate cancellation as this was not agreed to and was false and misleading response. To date, and several E-mails to him and his department no response. Only now to receive a Telkom account with a bill for R200 for contract. Please be aware of this **** and dishonest business practice. Naturally all avenues available to me will be taken to cancel this irregularity.

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Replies (1)
Trudon, Publishers Of The Yellow Pages
Trudon, Publishers Of The Yellow Pages's reply09 Oct 2017, 13:15
Official

Dear Vernon,

Thank you for contacting us with regards to the handling of your complaint.

We would like to assure you that Trudon we continually strive to ensure our customers get the best service and treatment possible.

We will be reviewing your case with immediate effect and we will revert to you as soon as possible in order to address and rectify the issue.

Please accept our sincerest apologies.

Kind Regards,

Charnene Basson