IV
Ilse V

1 reviews | Active since Sept 2016

15 Jun 2018, 14:52

Trudon signing me up for White pages without my consent

I have just got my Telkom account and went through it and saw that I have been billed for a service that I did not sign up for by TRUDON.

I recall a rep of Trudon phoned me last year and asked my if I wanted to stay on the White pages and I said NO that I am on Google and people are finding my information on GOOGLE.

I definitely said I dont want to subscribe because I want to save costs and see it as an unnecessary bill to pay.

I think it is ***** to bill me for something I never singed up for and cancelled.

I phoned them but the people at TRUDON have a no care attitude towards my situation

They are totally unprofessional and have taken my money without me giving them permission

I never signed for anything or telephonically agreed to this.

I am disgusted with them

0
Replies (1)
Trudon, Publishers Of The Yellow Pages
Trudon, Publishers Of The Yellow Pages's reply19 Jun 2018, 09:44
Official

Dear Ilse,

Thank you for contacting us with regards to the handling of your complaint.

We would like to assure you that Trudon we continually strive to ensure our customers get the best service and treatment possible.

We will be reviewing your case with immediate effect and we will revert to you as soon as possible in order to address and rectify the issue.

Please accept our sincerest apologies.

Kind Regards,

Charnene Basson