Trudon=quicksand don't go near them

Item: Trudon, Publishers Of The Yellow Pages
Rating: 1
Author: Helgard S

<p>The sales person explicitly promised me No automatic renewal after 12 months. It is now 3 years later. Still being charged after informing them by phone and email that we don't want the service in the new issues. Help me please. </p>

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Replies (2)

Trudon, Publishers Of The Yellow Pages's replyOfficial

18 Jul 2016, 08:25

Good Day Helgard,

Thank you for contacting us with regards to the handling of your complaint.

We would like to assure you that Trudon we continually strive to ensure our customers get the best service and treatment possible.

We will be reviewing your case with immediate effect and Sharona Madurai will revert to you as soon as possible in order to address and rectify the issue.

Please accept our sincerest apologies. We will be in contact with you shortly.

Kind Regards,

Charnene Basson

Trudon, Publishers Of The Yellow Pages's reply18 Jul 2016, 08:25

Official

Good Day Helgard,

Thank you for contacting us with regards to the handling of your complaint.

We would like to assure you that Trudon we continually strive to ensure our customers get the best service and treatment possible.

We will be reviewing your case with immediate effect and Sharona Madurai will revert to you as soon as possible in order to address and rectify the issue.

Please accept our sincerest apologies. We will be in contact with you shortly.

Kind Regards,

Charnene Basson

Helgard S's updateReviewer Update

18 Jul 2016, 08:56

Sharona called me and cleared up my misunderstanding of the invoice. Thank you for your quick response. Regards. Helgard

Helgard S's update18 Jul 2016, 08:56

Reviewer Update

Sharona called me and cleared up my misunderstanding of the invoice. Thank you for your quick response. Regards. Helgard