Trudon - Exploitation of monies

After over 10 years of advertising, never failing to pay, with the yellow pages I finally decided that my company was no longer benefitting from printed media and in all honesty the company had taken a substantial strain with Covid 19. I requested the necessary cancellation procedures which I duly followed. Not long after I received confirmation from Trudon that they acknowledged my request and accepted the cancellation.

I received my account in January and was relieved to see that they had not charged for advertising that I was no longer receiving or agreed upon. Sadly this was short lived, the February account arrived and once again I am being billed for Trudon advertising. I have called there office today (09 March 2021) to hear a recording that their offices are closed due to Covid 19 and agents are working from home. However no agents numbers are provided so once again this results in a dead end.

I then proceeded to call Telkom, the person requested I forward the email I had received acknowledging the cancellation and gave me another number to call. Upon calling the number I went through to an insurance company. Not sure if this was accidental however I did repeat the number twice.

I did mention that I would be prepared to move my number to another service provider (away from Telkom) if that's what it takes to get rid of Trudon but it did not seem to perturb the person whatsoever. After 11 years of payments this is how they treat their customers......shocking!