Trudon dupes unauthorised staff member

On 17 Sept I found an entry, since April, on my Telkom bill. I discovered it was for a Yellow Pages entry that I was certain I had not asked for. <br> <br> Telkom couldn't help me and referred me to Trudon Directory Services. I spoke to the Trudon call centre who agreed to play back the calls that record my acceptance of their services.<br> <br> In the first call I was not in the office and my receptionist agreed to confirm our contact details for the White Pages. Then a second call was made and they specifically asked to speak to the receptionist again (i.e. not the owner of the business!). Again a \confirmation of details"was requested for the Yellow Pages. Not knowing this would be additionally charged she gave the details which were then incorrectly captured by the caller. Thus no confirmatory email was received.<br> <br> I wrote an email to Trudon instructing them to reverse the charges and desist from further charges. It has now been 2 weeks and I've had no reply other than the automated receipt email stating \""We have received your query and will get back to you as soon as we can\"""