TRUDON - DEDUCTING MONEY WITHOUT ANY AUTHORISATION

Item: Trudon, Publishers Of The Yellow Pages
Rating: 1
Author: Madeleen L

<p>My name is Madeleen. About a year ago I demanded my monies back that was deducted from my Telkom account. I also asked the lady that I have spoken to, to NEVER EVER contact me again.. And low and behold what do I see on my account this month? A deduction of R 399.00 after phoning Telkom, they said it was a Trudon deduction. How ON THIS EARTH DO I GET RID OF YOU PERMANENTLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I need the paperwork or recording where we gave you auhorisation. I CANNOT believe that you think you are going to get away with deducting (in my words - *****ing)... it is becoming a principle thing.... Do I really need to take you to the attorneys? Feedback from telkom:Web 2050 Mobile Ad Network ********** 302955 01 of 01 payments R399.00 is for Thrudon please Call no: 0 ********** 69</p>

Helpful (0)

Replies (3)

Madeleen L's updateReviewer Update

10 Oct 2016, 11:47

I have not received ANY feedback from Trudon. As I read all the reviews on Helo Peter I see all the complaints are exactly the same..... AS I understand this, Trudon is *****ING from us with no repurcussions?

Madeleen L's update10 Oct 2016, 11:47

Reviewer Update

Trudon, Publishers Of The Yellow Pages's replyOfficial

10 Oct 2016, 12:03

Good Day Madeleen,

Thank you for contacting us with regards to the handling of your complaint.

We would like to assure you that Trudon we continually strive to ensure our customers get the best service and treatment possible.

We will be reviewing your case with immediate effect and will revert to you as soon as possible in order to address and rectify the issue.

Please accept our sincerest apologies.

Kind Regards,

Charnene Basson

Trudon, Publishers Of The Yellow Pages's reply10 Oct 2016, 12:03

Official