Trudon can't be trusted

<p>When we received our Telkom account in July there was an amount of R368 for “contracts”. I went in to our local Telkom office to query this. I was told it was for a Yellow Pages entry. We have never lodged a Yellow Pages entry. I was told to phone Trudon who manage the Yellow Pages. They told me to send an email giving the details, which I did on 18 July and, since I received nothing but an automated response, I resent the email on 23 July. To this day we have had no response from them. We have been back to the Telkom office twice and each time we receive a promise that the issue has been resolved. R368 was deducted from our account in July, August, September and October. Yesterday we received our latest account and finally there is no amount of R368 deducted, BUT we have not been credited for the 4 months that it was deducted.</p> <p> </p> <p>Whenever we phone the Trudon number we are put on hold for an unreasonable amount of time, and they do not answer their emails.</p>