1 reviews | Active since Sept 2016
Trudon are *******
<p>My Telkom line just went dead recently and due to them not sending me a bill since March I had no way of knowing that I owed R3000 rand to them. This was a mystery to me as I was paying my internet bill each month. I then contacted telkom call center and found out that an identical amount to my internet fee was carged to me as a subcription to some Trudon business which i never authorised nor wanted. Telkom have been unwilling to help me and the trudon number they gave me has given me a prerecorded message. I now have no internet and no way of finishing the courses i am taking online.</p>
Good Day Zubair,
Thank you for contacting us with regards to the handling of your complaint.
We would like to assure you that Trudon we continually strive to ensure our customers get the best service and treatment possible.
We will be reviewing your case with immediate effect and will revert to you as soon as possible in order to address and rectify the issue.
Please accept our sincerest apologies.
Kind Regards,
Charnene Basson
Good Day Zubair,
Thank you for contacting us with regards to the handling of your complaint.
We would like to assure you that Trudon we continually strive to ensure our customers get the best service and treatment possible.
We will be reviewing your case with immediate effect and will revert to you as soon as possible in order to address and rectify the issue.
Please accept our sincerest apologies.
Kind Regards,
Charnene Basson