MF
Mohammed F

1 reviews | Active since Oct 2016

19 Oct 2016, 18:10

Trudon and Telkom - tied by the hip

<p>I have been billed R399 + VAT on my Oct 2016 account by Telkom for services alledgedly provided by a company called Trudon. I have no contract with Trudon and asked Telkom to provide me with proof of such a contract and where I authorise Telkom to bill me for any services provided by Trudon(Pty) Ltd. Telkom insist that I contact Trudon to clear this up. I find this completely outrageous as I am a client of Telkom and have no arrangement with Trudon. I decided to email the CEO of Telkom to lodge my concern only to be dismayed to to discover that among the two executive directors of Telkom, the Chief Finacial Officer Mr. Deon Fredericks is also a director of Trudon (Pty)Ltd. I cannot see how Telkom will act in my interests against the interests of a senior executive director of its own company. I have decided to contact the relevant ombudsman to take up my matter.</p>

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Replies (1)
Trudon, Publishers Of The Yellow Pages
Trudon, Publishers Of The Yellow Pages's reply21 Oct 2016, 13:54
Official

Good Day Mohammed,

Thank you for contacting us with regards to the handling of your complaint.

We would like to assure you that Trudon we continually strive to ensure our customers get the best service and treatment possible.

We will be reviewing your case with immediate effect and will revert to you as soon as possible in order to address and rectify the issue.

Please accept our sincerest apologies.

Kind Regards,

Charnene Basson