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Ebie C

1 reviews | Active since Jun 2021

02 Jun 2021, 09:55

Trudon and Telkom *******

Web 2050 Info 2050 Charges for 3 months to a total of R2 214.90 with no hope of a refund and no acknowledgment of a cancellation in progress. Biggest bunch of *******. Shame on Trudon and shame on Telkom for allowing this especially through the pandemic. You have no basic ethics. 3 different email addresses and 2 different telephone numbers all don't exist. When they transfer you to customer care they keep you on hold for 30min with no answer. Might have to

0
Replies (4)
Trudon, Publishers Of The Yellow Pages
Trudon, Publishers Of The Yellow Pages's reply03 Jun 2021, 13:13
Official
Good day 

Thank you for contacting us , we will be contacting you shortly to discuss and resolve the query 

Our sincere apologies for any inconvenience caused 

Kind regards
Yellow Pages Team
EC
Ebie C's update03 Jun 2021, 14:50
Reviewer Update
thank you, i have received an email from yellow pages today. Sad that it had to come to this review to get help from your company especially when the glitch came from you. The following channels used with zero results: *** *** *** *** tel no ***and ***. please train staff to be able to assist clients with correct channels. we are battling to keep our doors open and staff wages up to date, this was completely uncalled for.
EC
Ebie C's update03 Jun 2021, 14:52
Reviewer Update
the above stars are email addrressesare johannesburg @ yp.co.za customercare @ yellowpages cancellations @ yellowpages customercarehelpdesk @ yellowpages
Trudon, Publishers Of The Yellow Pages
Trudon, Publishers Of The Yellow Pages's reply04 Jun 2021, 10:19
Official
Good day 

Your complaint will be resolved shortly 

Regards
Yellow Pages Team